Quality Assurance

Our solutions follow the SMART Methodology of being Specific, Measurable, Attainable, Realistic and Timely.

We use a three-level approach to quality control:

The first level starts with the medical transcriptionists, who are trained in various fields of medicine and who are all HIPAA-certified. Every transcription goes through three important processes: TEP, or Transcribe, Edit, Proofread.

At the second level, experienced editors review transcriptions line-by-line to ensure accuracy, cohesion and relevance of the material as compared to the audio file set.

The last level of review by the QA involves checks on details like spelling, grammar, terminologies and organization. These multi-layer steps are put in place to make sure the written documentations come back to clients with 99% accuracy rate. Turnaround time is quick: 2 hours for stat files and 8 hours for non-stat files. We are compliant with HIPAA and AHDI standards.