Reliance Transcriptions and Infotech Corp. provides Integrated Customer Care Management Programs, Customer Care Services, Technical Support and Telemarketing Services, and Medical Transcription to businesses and consumers.
Founded in 2008, our company is composed of a motivated team that produces top-quality output at a short turnaround time. Our medical documentation service is recognized by international clients for its speed and accuracy. Our contact center services are geared towards surpassing client metrics and expectations.
We are a service-oriented company that provides top-quality business solutions through the integration of people, processes and technology, thereby contributing to long-term value to customers.
We strive to
Understand our customer’s needs and put their interests first
Attract, enable and motivate our most valuable resource – our employees
Utilize the latest technology to achieve unparalleled reliability, productivity, and efficiency
Guarantee security of company infrastructure and customer information
Meet and exceed industry standards through constant improvement and process reviews
Provide fast solutions with the best value for customers
To achieve our mission and goals, we have defined the following company values:
Upon acquiring RTI’s services, clients will have at its disposal a highly competent and dedicated Management Team composed of Team Managers, Trainers and Quality Assurance Specialists and I.T. Specialists with over 10 years of track record in delivering excellent Customer Service, Technical Support, Quality and Sales.
Our medical transcription production unit houses a total of 80 seats, operating on a 24/7 schedule. At present, we are averaging 400,000 lines and close to 10,000 audio files each month.
We continue to search and attract the best service professionals to meet with excellence the growing demand of our customers.
SME Rising Star Award 2011 City Level Winner
Micro Enterprise Category, given by the MSMED Council and the Department of Trade and Industry - Philippines
Regional Winner of the 2013 and 2011 Productivity Olympics - Best in Productivity Improvement Practices in the Service Sector, Micro-Enterprise Category
Given by the Department of Labor and Employment - Philippines
Finalist in the Productivity Improvement Program 2013 and 2011
Given by National Wages and Productivity Commission of the Department of Labor and Employment - Philippines